Updates on COVID-19 (Coronavirus) for Powderhorn Mountain Resort's guests, property owners, and community members:


April 3rd, 2020

Coronavirus Mission: Affordable 4-Pack Resolution:

The coronavirus has disrupted life for pretty much everyone around the world, and our resorts are among the affected operations.  The corona-crisis only impacted a small portion of our season, but it was enough that some of those who purchased our Mission: Four’dable 4-packs (M:4) might not have had a chance to use all of the lift tickets included.

In the past, any unused lift tickets (including Mission: Four’dable) have expired at the end of a ski season but because of the extenuating circumstances involved with the coronavirus, we have decided to allow up to two unredeemed M:4 tickets from this season to be used next season before (or on) Dec 24, 2020.  Those qualifying tickets from this year will need to be taken to the ticket office after November 1, 2020, along with your ID and a copy of the email sent to M:4 purchasers, to be exchanged for tickets that will work next season.

Alternatively, because of the unprecedented interruptions caused by the coronavirus, up to two unredeemed M:4 tickets from this season can be appended to a new M:4 purchased for next year and may be used anytime next season.  Those tickets qualifying for exchange should be taken to the ticket office after November 1, 2020, along with your ID and a copy of the email sent to M:4 purchasers, to be added to the newly purchased M:4 for the 2020/2021 season.

The 2019/2020 season had some great conditions, and some challenges, but we managed to get in the vast majority of a normal season even with the coronavirus caused shut down.  Most importantly, we noticed time and again families, friends, and even those who enjoy being solo on the slopes, enjoying the improvements at Powderhorn and being out in the fresh mountain air more than ever before.  It’s unfortunate the coronavirus has been a major disruption for everyone, including the entire ski industry, and we hope this one-time extension of the M:4 program helps ease the inconvenience a bit.

While normally all M:4 tickets strictly expire at the end the season for which they were issued, the corona-crisis is anything but normal.  Allowing the extension of up to two of the unused tickets is our way of helping you get the most out of your time on the mountain.  We value you as a customer, we appreciate you as a patron, and we look forward to seeing you on the slopes at Powderhorn next season.


March 27th,
2020

Guest Service in a Covid 19 World.

The coronavirus has created a number of unique challenges. One of those is how to continue to serve our guests while also helping to protect their health and the health of our wonderful staff. We take both the service of our customers and the coronavirus safety concerns very seriously, so in order to protect our employees, our guests, and our communities, we are following CDC guidelines along with federal and state mandates for non-essential business operations in this most unusual of times. 

To meet our dual objectives, while we are not open for normal in-person business transactions at the resort, we are available for business online, by telephone, or by email. We have staff working (from home) who can respond to your needs and assist you with purchases and reservations so you can enjoy the fresh mountain air here in the not-too-distant future. Please check our wesite frequently for the latest updates and answers to your questions, and contact us if we can assist you. 

We hope everyone can be safe and healthy as we all follow social distancing and stay-at-home protocols to get through this corona-crisis. 

 

Sincerely,

Ryan Schramm
General Manager
Powderhorn Mountain Resort


March
16th, 2020

The unexpected closure of Powderhorn has understandably caused a great number of questions, concerns and uncertainty for individual guests, pass holders, group bookings, weddings and Spring or early Summer operations.

We are evaluating the changing circumstances daily and doing our best to address your questions and concerns. Like every other winter resort we are experiencing heavy call, email and social media volume. We will address every inquiry but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.


There are a few questions we can answer at this time;

Will there be any adjustment to my season pass as a result of the unexpected closure?
No, season passes are good for the duration of the season regardless of the actual closing date. Opening and closing dates are planned but not guaranteed.

I have a complimentary ticket. Will it be valid next season as a result of the closing?
No, complimentary tickets expire at the end of the season in which they were issued.

I paid for lift ticket(s) on your web site for a day after you closed. Can I get a refund?
Yes, we will refund any day ticket purchased for a day after the closing date. We will process these automatically.

I paid for rentals and/or ski school for a day after you closed. Can I get a refund?
Yes, similar to on line lift ticket purchases rental and ski school purchases for any day after closing will be refunded. These too will be processed automatically.

Will my 2019-2020 Buddy Tickets be valid next year?
No, Buddy Tickets expire at the end of the season for which they were issued.

I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?
Yes, any lodging reservation between now and May 1 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation.

I have unused quad pack tickets. Will they be refunded or extended?
At this time we are evaluating our policies and next steps regarding unused Mission ‘Fourdable Quad Pack tickets. We will communicate with you directly and on this web site soon.



March 14th, 2020


In light of Governor Polis’ Executive Order, Powderhorn Mountain Resort will suspend winter operations effective Sunday March 15, 2020.  This is an extraordinary set of circumstances, and while we regret not being able to finish the season as planned, we are committed to being a part of the solution to the coronavirus crisis.

The most important thing we can say is “Thank You!” to the each and every one of our Powderhorn Mountain Resort supporters of which there are thousands. We are enormously grateful for these relationships and look forward to a celebratory reopening.

Read Colorado Ski Country's statement HERE.
 

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